These terms apply to tibiznis.com, the TiBiznis shop, the TiBiznis mobile app, and related services (together, the "Application") offered by TiBiznis (the "Service Provider"). By browsing, creating an account, placing an order, or otherwise using the Application, you agree to these terms. Please read them before you buy. Our Privacy Policy explains how we handle personal data.
TiBiznis operates an online shop for customers in Haiti. You can browse products, place an order, pay with the methods we offer at checkout, and collect your order at a pickup location we confirm. Status updates we show you describe your order in simple customer terms. How we prepare and move orders behind the scenes is our operational process and may change.
Product photos, titles, and descriptions are for identification. Colors, sizes, and finishes can vary slightly from what appears on screen. Availability is not guaranteed until we accept the order.
An order is an offer to buy. We may accept, decline, or cancel an order if an item cannot be fulfilled, a payment does not complete, information is incomplete or appears abusive, or we reasonably believe there is a risk to you, us, or a pickup location. If we cancel after you have paid, we will refund the amount we collected, using the original payment method where that is practical.
After checkout we prepare your order and update you as it progresses. Timing is an estimate, not a promise. Delays can happen. We are not required to share every internal step of fulfillment.
Shop orders are collected at a pickup location shown during checkout or on your order page—not delivered to your home unless we expressly say otherwise for a given order. You (or someone you send) must bring the pickup details we provide, such as an order reference or pickup code, and be ready to confirm identity if the location asks.
Pickup locations are independent businesses we work with. They receive and hold packages for collection. They are not required to open orders, inspect contents with you beyond ordinary handoff, or resolve product questions on our behalf. Hold times are limited; uncollected orders may be returned, resold, or disposed of after a reasonable period, without a further refund if you were notified that the order was ready.
You are responsible for checking items when you collect them and contacting us promptly if something is wrong.
For shop orders, you pay TiBiznis using a method offered at checkout, which may include card, MonCash, or paying when you collect. The amount due is the amount shown when you confirm the order. Display prices may appear in more than one currency as a convenience; the charged amount is the checkout total.
Card payments are processed by a payment provider (currently Stripe). MonCash payments are processed through the mobile-money flow we present at checkout. Pay-at-pickup means you settle when you collect, according to what the location and your order allow. We do not store full card numbers. Failed, reversed, or incomplete payments may delay or cancel the order.
Promotions, fees, and taxes (if any) are as shown at checkout. Unless required by law, paid amounts are not refundable solely because you changed your mind after we have begun preparing the order.
You may shop with an account or, where offered, as a guest. Keep your login details and order links private. Guest access is tied to the order details we give you; if you lose them, we may not be able to recover the order without enough information to identify it. We may refuse, suspend, or close an account for suspected fraud, abuse, or violation of these terms.
We may email, message, or send push notifications about your order, pickup readiness, account, and service notices. Transactional messages related to an order are part of fulfilling that order. You can control some marketing preferences where the product provides that option.
You may not use the Application to commit fraud, abuse pickup locations, resell in a way that violates law, scrape or attack our systems, or interfere with other customers. We may refuse orders and restrict access when we reasonably suspect misuse.
TiBiznis may also offer tools for businesses to publish their own storefronts or manage their own customer orders. If you use those tools, you are responsible for your listings, your customers, and any payment or fulfillment arrangements you make with them. Those arrangements are between you and your customers, except where we clearly process a fee you pay us for access to the tools.
Business accounts may use phone or email sign-in. Platform fees, trials, and activation—if offered—are described in the product at the time you pay. Failure to pay those fees may limit access.
The Application is provided "as is". We do not guarantee uninterrupted service, error-free operation, or that every product will remain available. Pickup hours, connectivity, and third-party systems are outside our full control.
To the fullest extent permitted by applicable law, TiBiznis is not liable for indirect, incidental, or consequential loss, or for delays caused by payment providers, networks, pickup locations, or events beyond our reasonable control. Our total liability for a shop order is limited to the amount you paid us for that order. Some jurisdictions do not allow certain limits; in those cases our liability is limited to the maximum permitted by law.
The Application, TiBiznis name, and related marks are ours. You may not copy, reverse engineer, or create derivative versions of the Application. Product names and images on the shop are used to offer those items for sale; they do not transfer any brand ownership to you.
You need a working device and internet connection. Your mobile or internet provider may charge you for data. We are not responsible if the Application is unavailable because your device is offline, out of power, or modified (including jailbreaking or rooting) in a way that breaks the app.
We use other companies to help run the shop—for example payment processing, hosting, file storage, email delivery, authentication, and notifications. Pickup is completed at locations we designate. Those parties have their own terms. Examples include Stripe, Firebase (where used for sign-in or notifications), and Resend for email.
We may update the shop, prices, pickup options, and these terms. Continued use after we post a change means you accept the updated terms. We may stop offering part or all of the Application. If we discontinue the shop, we will honor or refund open paid orders as the situation reasonably allows.
App updates may be required to keep using the mobile application. We do not guarantee that the app will remain compatible with every device version.
Questions about these terms or an order: Support@tibiznis.com. Account deletion help: tibiznis.com/delete-account.
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Learn about TiBiznis: About, How it works, FAQ, Contact. Social: Instagram @tibiznis.